Trainer For Call Center (English; 15 Mil; Ho Chi Minh)

SHR VINA.CO.LTD, Lương: 500$ - 1000$

Lượt xem: 30 -

Hạn nộp:2018-11-03

CÁC PHÚC LỢI DÀNH CHO BẠN

Discuss in the interview

MÔ TẢ CÔNG VIỆC

We are looking for a Trainer For Call Center for a manufacturing as detail:

- Responsible for monitoring and training for team members
- Responsible for planning, implementation and analysis of contact center support programs.
- Regularly contact with domestic and foreign agents for information or practical inquiries and the demand for materials and training methods.
- Monitor and actively participate in service improvement programs and motivation.
- Resolve issues that occur in the contact center service support program
- Responsible for developing personal performance such as training, briefings, finding the latest information and other information.
Responsible for improving the quality of all units in CRM & CE
- Monitor and ensure all members of the team actively participate in working closely with the activity to maintain their views.
- Monitor and ensure that the whole group is actively involved in the activities of certification and evaluation.
- Provides online testing questions of all product knowledge for customer service and ensures all test questions are submitted to the system.
- Responsible for and ensure product updates into the customer service system.
- Provides activity reports in the form of group performance reports by day / month / year.

YÊU CẦU CÔNG VIỆC

- Male / Female, 27-35 years old
- Have 2 - 5 years of experience in the same position
- Ability to train and develop professional training
- Experience in providing performance feedback
- Ability to communicate and solve problems
- Organizational skills, planning.

GIỚI THIỆU CÔNG TY

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0969349393